The ultimate goal of customer service is to make customers feel well taken care of and to quickly resolving any problems that may arise. However, it goes further than just problem solving. The best type of customer service involves a business being proactive, or making the first move, when a customer has an issue. A good customer service agent knows the difference between reactive and proactive customer service.
Ag Business Continue to See the Positive Impact of Inbound Marketing
Inbound MarketingInbound marketing can do wonders for an Ag business. This is why its popularity continues to grow among business that market to farmers and ranchers. Businesses across all industries that invest heavily in marketing online do so for a variety of reasons. About 25% say they look to online marketing to attract leads and convert sales. And these businesses are not disappointed.
The Importance of Letting Your Ag Customers Know How Much You Care
CustomerDo your Ag customers know that you really care about them – not just their business? If you don’t reach out to them other than to sell, there is no way they will feel appreciated. It also means you are unlikely to establish strong, long-lasting relationships with customers.
Building Personal Relationships with Ag Clients in the Tech Age
Farmer and Rancher MarketingAn unfortunate reality in today’s digital world is that many Ag salespeople have a tough time engaging one-on-one with the farmers and ranchers they want to sell to. Regardless, building personal relationships is something Ag salespeople must know how to do if they want to succeed in the Ag industry.
Four Ways to Connect with Ag Customers in an Increasingly Digital World
Farmer and Rancher MarketingCreating a connection with your target audience of farmers and ranchers is critical to the success of you Ag business. Unfortunately, in today’s digital world, many Ag salespeople are increasingly uncomfortable talking with customers and prospects.
The Difference Between Reactive and Proactive Customer Service
Farmer and Rancher MarketingThe ultimate goal of customer service is to make customers feel well taken care of and to quickly resolving any problems that may arise. However, it goes further than just problem solving. The best type of customer service involves a business being proactive, or making the first move, when a customer has an issue. A good customer service agent knows the difference between reactive and proactive customer service.
Why Your Ag Business Needs to Focus on Proactive Customer Service
Farmer and Rancher MarketingAg businesses that focus on proactive customer service are committed to solving customer issues as quickly as possible – sometimes even before a customer is aware there is an issue. This type of customer service lets customers know that they are valued and that their needs are always taken seriously. It also allows a business to stand out among the competition.